EXPERT ARTICLE

Planning a digital transformation?
Good idea!

Transformation should always be a necessity and an opportunity for change and optimization at the same time. So, before an established manual process should go digital it must be reviewed and checked if it still fulfills the current requirements - or even if it will be obsolete at all.

"If you digitize a weak process, you end up having a weak digital process."

Thorsten Dirks, CEO Telefónica Deutschland, 2015

Re-think, re-cap and re-design. If everything stays untouched, you are not going to get the full value of transformation your business will need to meet the quick changing requirements and to survive in the highly competitive markets.

To anticipate all these expectations, an information management strategy is the key as OpenText®, the market leader in the Enterprise Information Management, describes in detail in the latest Blog about Digital Transformation.

Organizations everywhere are amassing data at an unprecedented rate. And 90% of all the data that is created (according to Forbes) is unstructured information. Your company’s data is the key to success in the digital era, but do you have the technologies and processes to turn raw data into valuable insights?

We believe that companies that plan to transform into intelligent enterprises need to have a strong information management strategy first.

Seven ways information management helps businesses overcome the challenges of our times

  • 1. Create customer loyalty

    Companies are fighting to keep and win customers as the economy recovers from global disruption. Existing loyalty schemes have been broken, and customers are up for grabs.

  • 2. Enable new ways of working

    The new digital work reality is here to stay. Employees will continue to want – and need – to work from anywhere. To succeed, digital business needs to be better integrated with the digital workplace.

  • 3. Win the “war for talent”

    You need to attract and retain top talent as well and keep employees engaged. At the same time, you are working through a generational shift with a new workforce that expects top HR experiences.

  • 4. Create agile business processes

    Adapt to whatever comes next and turn on a dime. Gain the agility to scale processes up and down quickly as needed.

  • 5. Enable business efficiency

    Use intelligent automation to scale processes without throwing more resources at those processes. Automated efficiencies also provide the ability to focus capital and resources to winning the war for customers, talent, and supply.

  • 6. Overcome supply chain disruption

    Quickly adjust supply chains to address shortages or disruptions in an agile way to avoid customer impacts.

  • 7. Improve merger and acquisition activities

    Companies and markets recover at different pace. The faster and stronger will use this opportunity to reposition themselves strategically. Integration, quick value realization, and great experiences for customers, employees, and partners are all key to successful acquisitions.

You cannot complete a digital transformation without digital information.

  • Digital information

    Digital information

    Your business cannot overcome these challenges by changing or digitizing just one business process. Rather, the process of digitization requires that you rethink large parts of the business. (You could also think of each of these as a “mega process” in your organization.)

    Our partners provide the technologies, solutions, and services to support information management and help you build your intelligent enterprise to be ready. Solutions and services from our partners can help your business achieve greater productivity, collaboration, and transformation.

  • Productivity

    Productivity

    Whether you are looking at a greenfield deployment of SAP S/4HANA Cloud or migrating an existing system to SAP S/4HANA Cloud, our solutions can help you become more productive with the basic foundation of digitalizing and managing information. Intelligent automation helps reducing cycle times, and it improves the productivity and accuracy of order-to-cash and procure-to-pay processes that are at the center of virtually any ERP system. Better information management enabled by our solutions help optimize cash flow and improve customer and supplier experiences.

  • Collaboration

    Collaboration

    One of the most visible changes throughout the last 15 months has been the high adoption of solutions that help people collaborate, no matter where they work. However, for many organizations, collaboration is still stuck in silos and information in collaboration solutions becomes convoluted, provides less value, and creates big risks. With our solutions, you can bridge the gap between Microsoft Office 365, Microsoft Teams, and your ERP/CRM solutions to create a single source of information truth.

  • Transformation

    Transformation

    EIM solutions bring information to the center of every business process. Because every process either starts with content, consumes content, or generates content. In the prepare phase of your digital transformation, you get a clean start, shrink landscape costs, and jump-start migration.

    Then, in the extend phase, you will speed up the go-live and automate and standardize content processes. Finally, in the innovate phase, you can respond to new requirements and shorten innovation cycles.

    Intelligent information matters for every organization. If you don’t have an information management strategy for your IT landscape, you’re not going to get the full value of your investments into business application.

ABOUT THE AUTHOR


Alexandra Freitag, partner IseoSolutions

Alexandra focuses on the various facets of ECM/EIM that revolve around Program Management, Computer System Validation (GAMP5) and implementation, whether that’s business solutions around SAP Archiving/Document Access/Extended ECM or leading ECM implementation projects in complex environments with multiple stakeholders also in controlled environments. Prior to co-founding IseoSolutions, she founded her own company in the CMS area and she has been working in the Audit, Forensic and ECM practice of one of the largest Consulting companies worldwide. Alexandra has advised small, medium and large companies on best ECM/EIM and validation practices for their business for over 10 years.

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